Customer Relationship Management and Responsibility
Customer Relationship Management and Responsibility
The Company is committed to providing aviation fuel services with international standards, prioritizing safety above all. It operates following the Aviation Fuel Quality Control and Operating Standards set by the Joint Inspection Group (JIG), a standard developed by an organization representing leading global oil companies and recognized by the International Air Transport Association (IATA). The Company undergoes operational audits by JIG Inspectors, covering requirements and regulations related to aviation fuel equipment standards, fuel quality control, aircraft refuelling processes, the HSSE Management System, emergency response procedures, and training programs. Additionally, the Company is certified under the ISO 9001: 2015, ISO 22301: 2019, and ISO 45001: 2018 management systems by the International Organization for Standardization (ISO). This ensures that the Company delivers aviation fuel services with a strong emphasis on quality and safety, providing value to customers by maintaining a balance between quality, safety, and environmental responsibility. The Company effectively meets customer needs and maximizes satisfaction through timely service at both Don Mueang and Suvarnabhumi Airports.
Quality Management Systems Related to Service Provision
The Company’s customers, including oil companies and airlines, to receive high-quality services that meet international standards, ensuring maximum safety, punctuality, and environmental responsibility are core principles of the Company’s operations. The Company’s integrated management system standards are as follows:
Quality Management System (ISO 9001:2015)
This organizational quality management system ensures that the Company provides high-quality services that meet international standards, maintain maximum safety, ensure punctuality, and consider environmental responsibility.
Occupational Health and Safety Management System (ISO 45001:2018)
The Company recognizes the importance of occupational health, safety, security, and a safe working environment in its operations. Therefore, it adheres to occupational health and safety management system standards to enable employees to work under the highest safety conditions while delivering excellent services to customers.
Business Continuity Management System (BCMS ISO 22301:2018)
The Company has established a business continuity management policy and implemented a business continuity management system to mitigate potential threats that could disrupt operations. Additionally, the Company conducts a full-scale emergency drill once a year, simulating different scenarios to ensure its ability to restore critical activities within the specified timeframe without causing severe impacts on stakeholders.
