Management System

Quality Management System
BAFS’s working philosophy is to ensure international quality standards, highest safety, punctuality and environmental friendliness.
Quality Policy and Quality Objectives
Quality Policy
BAFS executives and all staff members are committed to establishing a sustainable business in the world by providing value through quality, safety, the environment, and compliance with legal and other relevant requirements. This includes having procedures for planning, controlling, evaluating, and continuously improving the quality management system to satisfy customers and address stakeholders across the supply chain by concentrating on accomplishing 4 goals:
- Providing aviation fuel services that meet international standards.
- Providing services that are punctual and with the highest level of safety.
- Providing services with consideration for environmental impacts.
- Operating under quality management system standards.
To achieve the aforementioned Quality Policy, the Company has established Quality Objectives as follows:
Quality Objectives
BAFS is committed to operating in accordance with the quality management system, with a concentration on accomplishing four goals:
- Providing customer satisfaction without complaints or receiving formal customer complaints no more than once per quarter.
- Providing on-time service of no less than 99.99 percent at Suvarnabhumi Airport and no less than 99.90 percent at Don Mueang Airport, compared to the total number of flights provided per year.
- Providing safe services, with no accidents directly related to the service to the aircraft.
- Monitoring operational procedures to guarantee compliance with environmental laws and regulations.
Occupational Health and Safety System
Safety Policy and Objective
Safety Policy
Occupational Health, Safety, Security and Environment Policy
Bangkok Aviation Fuel Services Public Company Limited, as a provider of aviation fuel (Jet A-1) depot, and into-plane refueling services, realizes the importance of Occupational Health, Safety, Security, and the Environment (HSSE) and the key role it plays in our operations, would issue the following HSSE Policy.

Occupational Health and Safety Objectives
- To ensure a high standard of safety, occupational health, and working environment for our employees to carry out their duties, and to prevent lost time accidents of more than 3 working days
- To prevent permanent physically debilitating work related diseases.
Business Continuity Management System

BAFS has its business continuity management plan in place by establishing a business continuity management policy and prevention of threats that may cause business interruption exceeding acceptable level, as well as making arrangements to ensure that the Company is able to resume essential activities within the stipulated time.
Business Continuity Management Policy and Business Continuity Management Objectives
Business Continuity Management Policy
Bangkok Aviation Fuel Services Public Company Limited (BAFS) operates its core business in providing aviation fuel services according to international standards, focusing on delivering value to stakeholders, the Company's reputation, and image to fulfill the world with sustainable business by delivering value through quality, safety and the environment.
The Executives have therefore established a Business Continuity Management Policy to serve as a guideline for building business continuity management capabilities as well as preventing threats that cause disruptions beyond acceptable levels and enabling the recovery of critical activities within the specified timeframe, in accordance with relevant regulations, rules, requirements, and laws. The policies are as follows:
- The Company will develop a business continuity management system in accordance with the business continuity management standards to ensure that the Company's business continuity management is effective and continuously improved.
- BAFS executives and employees are responsible for developing a business continuity management system according to their roles and responsibilities as defined in the business continuity management system.
- All executives are responsible for driving and supporting various operations according to the business continuity management process, including enhancing and developing the knowledge and capabilities of personnel to ensure effective performance.
- All executives and employees shall be aware of their contribution to the Company's achievement of its Business Continuity Management Objectives.
To achieve the aforementioned Business Continuity Management Policy, the Company has established the Business Continuity Management Objectives as follows:
Business Continuity Management Objectives
Bangkok Aviation Fuel Services Public Company Limited (BAFS) is committed to conducting its core business of providing aviation fuel services in accordance with international standards, taking into account quality, safety, and the environment, focusing on delivering value to stakeholders throughout the supply chain in a balanced manner covering economic, social, and environmental dimensions to fulfill the world with sustainable business. This includes increasing the Company’s capability to respond to and protect the interests of stakeholders, reputation, image, and activities that create value for the Company according to the business continuity management system according to the management system to achieve the following 2 objectives:
- Preventing threats that cause disruptions beyond the acceptable level by practicing emergency plans no less than 12 times per year per area and practicing Full-scale or BCP plans at least once per year.
- Recovering key activities to be able to provide aviation refueling services according to the Minimum Acceptable Capacity (MAC) within the specified Recovery Time Objective (RTO) time as follows:
- The service at Suvarnabhumi Airport is capable of providing aviation fuel service at 70 percent of Suvarnabhumi Airport's maximum daily service capacity within 2 hours.
- The service at Don Mueang Airport is capable of providing aviation fuel service at 60 percent of Don Mueang Airport's maximum daily service capacity within 2 hours.